Shipping Policy

Processing Time

We process and ship orders quickly to get your items to you as soon as possible. Most orders are processed and shipped within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method. We offer the following shipping options:

Domestic Shipping (United States)

• Standard Shipping (5-7 business days): Calculated at checkout
• Express Shipping (2-3 business days): Calculated at checkout
• Overnight Shipping (1-2 business days): Calculated at checkout

Please Note: We currently only ship within the United States. International shipping is not available at this time.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. You can track your package directly through the carrier's website using the provided tracking number. Please allow up to 24 hours for tracking information to update after shipment.

Shipping Carriers

We partner with reliable shipping carriers including:

• USPS
• UPS
• FedEx

We reserve the right to choose the most appropriate carrier for your order based on destination and package specifications.

Shipping Restrictions

• We currently ship to all 50 US states and US territories only
• International shipping is not available at this time
• PO Boxes: We can ship to PO Boxes via USPS only
• APO/FPO addresses: We proudly ship to military addresses via USPS

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at an additional shipping cost.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged:

1. Lost Packages: Please contact us if your order hasn't arrived within the expected delivery timeframe. We'll work with the shipping carrier to locate your package.

2. Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We'll arrange for a replacement or refund.

Order Changes & Cancellations

Need to make changes to your order? Please contact us immediately. We'll do our best to accommodate changes, but once an order has been processed and shipped, we cannot make modifications. Orders typically begin processing within 2-4 hours of placement.

Holiday Shipping

During peak holiday seasons, processing and shipping times may be extended by 1-2 business days. We recommend placing orders early during holidays to ensure timely delivery. Expedited shipping options are available for last-minute gifts.

Free Shipping Promotions

We occasionally offer free shipping promotions. When available:

• Minimum order values for free shipping will be clearly displayed
• Free shipping applies to standard shipping only
• Expedited shipping options are available for an additional fee

Contact Us

Have questions about your shipment? We're here to help!

Email: calatheacollective@gmail.com
Hours: Monday - Friday, 9 AM - 5 PM EST

We aim to respond to all shipping inquiries within 24 business hours.

Returns & Exchanges

For information about returns and exchanges, please see our Return Policy.

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Last updated: November 4, 2025

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated revision date.