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• Accepts Etsy gift cards

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I gladly accept cancellations

Privacy policy

This Privacy Policy describes how and when I, Jacki Piha, collect, use, and share information when you purchase an item from Bravora Creative, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy at https://www.etsy.com/legal/privacy/ to learn more about its privacy practices.

Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example) if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- To provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support.
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.
- If necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
- As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1. Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
2. Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
1. Etsy: I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
2. Service Providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I share your personal information with these third parties only to the extent necessary to perform these services.
3. Business Transfers: If I sell or merge my business, I may disclose your information as part of that transaction, but only to the extent permitted by law.
4. Compliance with Laws: I may collect, use, retain, and share your information if I believe in good faith that it is reasonably necessary to:
- Respond to legal processes or government requests.
- Enforce my agreements, terms, and policies.
- Prevent, investigate, and address fraud or other illegal activity, security, or technical issues.
- Protect the rights, property, and safety of my customers or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. However, I may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information
I may store and process your information through third-party hosting services in the United States. As a result, your personal information may be transferred to jurisdictions with different data protection and government surveillance laws than your jurisdiction.

Your Rights
If you reside in the United States, you have rights regarding your personal information. While some rights apply generally, certain rights apply only in specific situations. These include:
- Access: You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, Restrict, Delete: You have the right to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons), I will generally delete your personal information upon request.
- Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling legitimate grounds to continue using that information or if it is needed for legal reasons.

How to Contact Me
For purposes of U.S. data protection law, I, Jacki Piha, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jlpiha@gmail.com.

Thank you for trusting Bravora Creative!